Frequently Asked Questions

Most organizations are up and running in under an hour. Here's what happens:

• Day 1: We set up your account, import your volunteer list (if you have one), and configure your organization's settings
• First Week: You create your first few events and get comfortable with the dashboard
• First Month: You're fully operational with automation features like surveys and auto-recruit campaigns running

We provide onboarding support to make sure you're confident with the platform from day one.

Yes! Send us your volunteer list as a CSV or Excel file and we'll import it for you. We handle:

• Names, emails, and phone numbers
• Historical volunteer hours (if you have them)
• Custom tags and categories you've been using
• Past event participation data

Most imports are completed within 24 hours.

No. If you can use email and browse websites, you can use Serve.Love. The interface is designed for nonprofit staff—not developers.

That said, our platform is powerful if you want to dig deeper. Custom forms, advanced automation, and API integrations are all available for organizations that need them.

Absolutely. The app is optional. Volunteers can sign up for events via:

• Your website (using our embedded calendar)
• Direct links you send them
• QR codes at events
• Mobile web browser

The app adds nice-to-have features like geofencing auto-sign-in and push notifications, but it's not required.

We have three pricing tiers:

• Core: $1,490/year ($149/month) - For single-location nonprofits managing 100-1,000+ volunteers
• Pro: $2,990/year - For multi-location and regional organizations
• Enterprise: Custom pricing - For national operations with specialized needs

Every plan includes: Unlimited volunteers, unlimited events, all features (no premium tiers), email/SMS/push notifications, forms & waivers, reporting, and support. Visit our pricing page for full details.

No setup fees. We don't charge to onboard you or import your data.

No long-term contracts. We offer month-to-month billing ($149/month for Core) or annual billing with savings ($1,490/year for Core = $298 savings).

You can't go over—we offer unlimited volunteers. Unlike other platforms that charge per-volunteer or tier by count, we don't cap your database size. Grow your program without worrying about hitting limits or surprise charges.

Our pricing is already nonprofit-focused. Every plan is priced for nonprofit budgets. We don't have a separate "nonprofit discount" because we only serve nonprofits.

We also support grant applications—if you need documentation or a quote for a grant proposal, just ask.

Yes. One-tap setup for events that repeat daily, weekly, monthly, or on custom schedules.

The best part? Update the entire series with a single change. Swap photos, adjust times, or modify descriptions across dozens of events instantly.

Yes, and it's included in every plan. Other platforms charge extra for this—we don't.

Our smart waiver system:

• Asks volunteers to sign once, then remembers them
• Automatically cycles out old waivers when you update them
• Supports custom fields, checkboxes, and digital signatures
• Attaches to specific events or applies organization-wide

Volunteers with the app installed automatically get hour adjustment suggestions when they arrive and leave events.

How it works:

• You set a geofence radius around your event location
• When a volunteer enters/exits, the app detects it
• System suggests adding hours based on arrival/departure times
• Coordinators approve or adjust with one tap

This is unique to Serve.Love. No other volunteer platform has built-in geofencing. It eliminates "I forgot to clock in" problems entirely.

Yes. We include SMS credits in every plan. You can send:

• Event reminders and updates
• Bulk announcements to specific groups
• Targeted messages based on volunteer filters

SMS works alongside email and push notifications—send one, two, or all three channels at once.

Yes, and this is a huge differentiator. Your events display directly on your website—not on someone else's portal.

Why this matters: Galaxy Digital, Rosterfy, and VolunteerHub force you to use THEIR portals at THEIR domain names. You're building their SEO, not yours. With Serve.Love, volunteers see YOUR brand, stay on YOUR website, and you get the SEO benefit.

Setup takes minutes. Works on WordPress, Wix, Squarespace, or custom sites.

Absolutely. Our reporting suite is built for grant applications and board presentations:

• Real-time hour tracking with manual override capabilities
• Calculate volunteer value (using federal Independent Sector rates)
• Export data to PDF, Excel, or print
• Filter by date range, event type, or volunteer demographics
• Interactive charts and maps that update as you filter

We also auto-generate monthly recap emails with impact metrics for your Executive Director and board.

Yes. We take security seriously:

• All data is encrypted in transit (HTTPS/TLS)
• Database encryption at rest
• Regular automated backups with redundancy
• SOC 2 compliance in progress
• Role-based access controls for admin users

We also support 2FA (two-factor authentication) for admin accounts.

Yes. We're GDPR-compliant and support right-to-deletion requests. You can:

• Deactivate volunteers (hides them from lists but preserves historical data)
• Permanently delete volunteer profiles
• Export a volunteer's complete data before deletion

Deletion is permanent and irreversible—we'll confirm before processing.

Never. Your data is yours. We don't sell it, share it, or use it for anything other than running your volunteer program.

Read our full Privacy Policy for details.

Yes. Our digital signature system complies with the ESIGN Act and UETA (Uniform Electronic Transactions Act).

Every signature includes:

• Timestamp of when it was signed
• IP address of the signer
• Device information
• Audit trail of the document version signed

This creates a legally defensible record if you ever need it.

Yes. We provide embeddable widgets that work on any website platform:

• WordPress (most common)
• Wix
• Squarespace
• Custom HTML sites

Your webmaster can add it in minutes using a simple embed code. Events auto-update in real-time.

Yes. You can schedule Facebook posts for events directly from Serve.Love. We also provide shareable event links optimized for social media with Open Graph tags (nice previews when you share on Facebook, LinkedIn, etc.).

Yes. We offer a REST API for organizations that need custom integrations with:

• CRM systems (Salesforce, HubSpot, etc.)
• Accounting software
• Custom internal tools

API access is available on Enterprise plans. Contact us to discuss your needs.

Yes. We integrate with Stripe for credit card processing. You can collect:

• Event registration fees
• Donations during signup
• Ticket sales for fundraisers

You'll need your own Stripe account (free to set up). We don't take a cut—Stripe's standard processing fees apply.

All plans include:

• Email support: team@serve.love (response within 24 hours)
• Phone support: 918-283-0005 (Mon-Fri, 9am-5pm CST)
• Video walkthroughs: Recorded tutorials for common tasks
• Onboarding session: Live training when you sign up

Enterprise customers get priority support with faster response times.

Yes. Every new customer gets an onboarding session where we:

• Walk through your dashboard
• Create your first event together
• Set up automation features
• Answer specific questions about your workflow

We also offer additional training sessions for teams (especially helpful if you have multiple admins).

You can always email us at team@serve.love. We monitor it closely and often respond outside business hours.

For urgent event-day issues, Enterprise customers have access to our emergency support line.

Absolutely. We help you migrate from:

• Galaxy Digital
• SignUpGenius
• VolunteerHub
• Better Impact
• Volgistics
• Spreadsheets (Excel, Google Sheets)

We handle the data import and make the transition as smooth as possible. Most organizations are fully migrated within a week.