Frequently Asked Questions

Most organizations are up and running in under an hour:

• Day 1: We set up your account and import your volunteer list
• First Week: You create your first events and get comfortable with the dashboard
• First Month: You're fully operational with automation features running

We provide onboarding support to make sure you're confident from day one.

Yes! Send us your volunteer list as CSV or Excel and we'll import it. We handle names, emails, phone numbers, historical hours, custom tags, and past event data. Most imports complete within 24 hours.

No. If you can use email and browse websites, you can use Serve.Love. The interface is designed for nonprofit staff—not developers. That said, custom forms, advanced automation, and API integrations are available for organizations that need them.

Absolutely. The app is optional. Volunteers can sign up via your website (embedded calendar), direct links, QR codes at events, or mobile web browser. The app adds geofencing auto-sign-in and push notifications, but it's not required.

• Starter: FREE forever ($15 one-time setup) — All features, up to 100 active volunteers, 2,000 hours/year
• Professional: $63/month — Unlimited volunteers and hours, email support
• Enterprise: $124/month — API access, dedicated support

Every plan includes all features. Visit our pricing page for full details.

$15 one-time setup. No long-term contracts. Cancel anytime. Save ~10% with annual billing on paid plans.

We won't cut you off mid-event. We'll notify you and give you time to upgrade. Professional and Enterprise plans include unlimited volunteers and hours.

Our pricing is already nonprofit-focused. We don't have a separate "nonprofit discount" because we only serve nonprofits. We also support grant applications—ask us for documentation.

Yes. One-tap setup for daily, weekly, monthly, or custom schedules. Update the entire series with a single change.

Yes, included in every plan. Other platforms charge extra. Smart waiver system asks once and remembers, auto-cycles old waivers, supports digital signatures.

Set a geofence radius around your event. When a volunteer's phone enters/exits, the app suggests hours. Coordinators approve with one tap. Unique to Serve.Love—no other volunteer platform has this.

Yes. SMS, email, and push notifications all included. Send to events, groups, or targeted filters. All three channels at once.

Yes. Events display on YOUR website, not someone else's portal. Your brand, your SEO. Works on WordPress, Wix, Squarespace, or custom sites. Setup takes minutes.

Absolutely. Real-time hour tracking, volunteer value calculations (federal Independent Sector rates), export to PDF/Excel, interactive charts and maps. Auto-generated monthly recap emails for leadership.

Yes. HTTPS/TLS encryption in transit, database encryption at rest, automated backups, role-based access controls. 20+ years of security expertise on the team.

Yes. CCPA-compliant. Deactivate or permanently delete profiles. Volunteers can also delete their own accounts via the mobile app.

Never. Your data is yours. We don't sell it, share it, or use it for anything other than running your volunteer program.

Yes. Compliant with ESIGN Act and UETA. Every signature includes timestamp, IP address, device info, and audit trail.

Yes. Embeddable widgets for WordPress, Wix, Squarespace, and custom HTML. Simple embed code, events auto-update in real-time.

Yes. REST API for Salesforce, HubSpot, accounting software, and custom tools. Available on Enterprise plans.

Yes. Stripe integration for registration fees, donations, and ticket sales. You need your own Stripe account (free to create). Standard processing fees apply.

• Email: team@serve.love (24hr response)
• Phone: 918-283-0005 (Mon-Fri, 9am-5pm CST)
• Video walkthroughs and live onboarding session included

Absolutely. Free migration from Galaxy Digital, SignUpGenius, VolunteerHub, Better Impact, Volgistics, and spreadsheets. Most organizations fully migrated within a week.