2-Minute Self-Assessment

How Do Your Volunteers
Actually See You?

Most nonprofits think they're doing fine. Their volunteers quietly disagree. Answer 6 honest questions and find out where you stand.

6 questions No email required Instant results

Question 1 of 6

When a volunteer visits your website, where do they actually sign up?

They email or call us, then we send them info

We link them to SignUpGenius, VolunteerMatch, or another external site

There's a form on our site — it's basic but functional

Everything is embedded on our site — volunteers never leave our domain

Question 2 of 6

A grant funder asks for your total volunteer hours last year. How long does it take you to find that number?

Honestly, we'd have to estimate — we don't track it reliably

A few days — we'd dig through spreadsheets and paper logs

An hour or two — we use software but entry is mostly manual

Seconds — hours are tracked automatically, reports are instant

Question 3 of 6

A volunteer who used to show up every month hasn't signed up for anything in 90 days. What happens?

We probably don't notice until they've been gone much longer

Someone might reach out if we remember to check our list

We send a manual re-engagement email eventually

They automatically get a personalized re-engagement sequence — we don't have to think about it

Question 4 of 6

How do new volunteers discover your organization for the first time?

Almost entirely word of mouth — we don't have a real pipeline

Social media posts when we have time to put them up

We're listed on VolunteerMatch or a similar directory

People find us on Google — we have SEO pages that rank for local volunteer searches

Question 5 of 6

Your volunteer coordinator takes an unexpected week off. What happens to your program?

A lot of institutional knowledge lives in one person's head — things fall apart

Someone else scrambles to cover but misses things

Most info is in software, but the transition is still stressful

The platform handles communications automatically — another person steps in without missing a beat

Question 6 of 6

After an event ends, when do volunteers hear from you next — and what do they hear?

Usually nothing — or a bulk newsletter weeks later

A thank-you email when someone remembers to send it

We have a template — someone sends it manually within a day or two

A personalized thank-you + impact survey goes out automatically within hours — every time

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How Do Your VolunteersActually See You?

How Do Your Volunteers
Actually See You?